Here at We Smell The Rain we are passionate about bringing the great outdoors inside. Part of achieving this is by sharing what we know, because for even the most experienced plant lover, things can go wrong. Below are some of the most common questions we get asked. Please note, each plant comes with its own detailed care card with information on how best to care for your specific plant.

Q. Where should I put my Kokedama?
A. The long and the short of it is that it depends on the type of Kokedama you have. Each plant variety requires slightly different care. But don't let that put you off. A little bit of know-how and you will soon get the hang of it. Lets start with some basics:

-All plants need sunlight in order to thrive. Don't go thinking you can put your Kokedama in a windowless bathroom and expect it to be happy. Sooner or later it will simply throw in the towel.

-Most plants like bright light filled spaces but DO NOT appreciate being placed in direct sunlight. Direct sunlight can burn fragile leaves and cause the kokedama to dry out too quickly. This is particularly true of our Evi's and Ello's.

-Plants love humidity: This is where a lot of us new to indoor greenery come unstuck. Our apartments and office spaces tend to be moisture free zones. Central heating and even air conditioning suck humidity from the air. Combat this by placing small bowls of water on top of your radiators (you would be surprized by how quickly the water evaporates), grouping plants together (this creates its own little micro climate) and being rigorous with your misting.

-Water but don't over water: Too little and your plant will dry out, too much and it will drown. It is important to regulate how much and how often your Kokedama is being watered. For more on watering please refer to our Kokedama care page.

Like with all indoor plants it is important to pay attention to the small signs that it might not be happy in its environment. A faint curling leaf is easier to correct than a completely dried out branch. Often by this stage resuscitation comes too late...

Q. I have followed the watering instructions but the leaves of my Kokedama are turning yellow?
A. Yellow leaves could be a sign that you are over-watering your plant or that the environment is too humid for your Kokedama. While the Kokedama needs a significant amount of water (especially if placed in hot dry environments), if after 2 – 3 weeks the leaves continue to look yellow perhaps it is time to reconsider how much water your plant is getting. Consider soaking it a little less and see if you notice any improvement.

Q. The leaves of my Kokedama are drying out and turning brown?
A. Dry or browning leaves are usually a sign that your plant is too dry. Perhaps it is placed too close your heating system or your apartment is particularly dry and lacks humidity. Or is it in direct sun? When watering your Kokedama try soaking it for a little longer and see if you notice any improvements. While you are at it, considering increasing how often you mist your Kokedama. Misting helps to produce humidity, which is often lacking in central heated apartments or air conditioned offices. Don't forget that the leaves of most plants like a little mist every now and then too.

Q. I water my Kokedama according to the instructions but it looks limp?
A. Limp plants are often a first sign that they are not happy in their environment. Consider where it is placed. Is it getting enough light (Ello's and Evi's need bright light spaces)? Could it be getting direct sunlight – direct sunlight can burn a delicate plant. Perhaps your space is too dry – consider increasing how often you mist your plant or let it soak a little longer next time (we are only talking a couple of minutes max. people)

Q. Why has the moss on my Kokedama turned brown? Is my plant dead?
A. It is common for the moss to turn yellow/brown - this does not mean it’s dead – it is simply moss doing what moss does. To keep your moss looking at its best, we suggest misting it lightly but often (several times per day) to increase the humidity that moss loves.

Q. Why is there white fungus growing on the ball of my Kokedama?
A. This can happen from the moss ball having perpetual moistness and is more common in winter than summer. Fungus is usually a sign your Kokedama is not getting enough sunlight or fresh air. Wipe off any fungus, open the windows to get the air flowing, and position your Kokedama in a lighter, brighter spot. You can always treat it with neem oil as necessary.

Q. I have dropped my succulent and one of its leaves has snapped off. What should I do?
A. Succulents are seriously robust plants but their water content make them prime candidates for their leaves being 'snapped'. If this happens don't worry. Give it a day or two and the 'wound' will heal. You plant might be left with a scare but nothing more than that. If you feel that this is a little unsightly, you might want to consider a bit of corrective surgery. With a craft knive or scalpel you can trim the broken leaf to quite close to its base.

Q. Why is the thread on my Kokedama coming loose?
A. This is not unusual and will happen naturally over time as the plant's roots draw moisture from the soil, effectively shrinking the moss ball. If this effect seems overly dramatic and the thread is literally coming off in great loops, this is an indication that your kokedama is drying out too much. Try to maintain a consistent amount of moisture by watering your kokedama at regular intervals, increase how often you mist your kokedama and simply tie up any loose ends.

Q. There is mould growing on the base of my Tillo?
A. It is important that base of your Air Plant feels dry and that there is no water sitting in the centre of its leaves before it is placed back in its container. Wet or damp roots can lead to root rot. If the mould is predominantly on the outside edges of the base, pull away any moldy outer leaves and cross your fingers. It is not always possible to resurrect a plant once the root system has mould on it. For more on watering instructions see our Air Plant Care page.

Q. The outer leaves of my Lia are turning brown and curling up?
A. It is common for Air Plants to lose their bottom leaves when acclimatising to a new environment or if positioned in a place they are not happy in. Perhaps you Lia is placed too close to a heat source or is in direct sunlight. It can also be a sign that it might be time to give your Lia a soak. Remove the loose or brown leaves with a downward tug and trim away any brown leaf tips. Soak in a clean bowl for a couple of hours and let it rest for 4 or 5 hours or until the base of the plant feels dry. For more on watering instructions see our Air Plant Care page.

Q. My Kokedama/Air Plant/Cactus is dead. Can I get a replacement?
A. We Smell The Rain can not guarantee or accept responsibility for the lifespan of your plant nor do we accept returns or offer refunds on living plants. If you are concerned about the health of your plant please visit our website care pages or email us at info@wesmelltherain.com as soon as you notice any changes so we can best help you get on track.

Q. My metal accessory has dull speckled marks on it. How can I make it shiny again?
A. This is a natural process for unfinished metals. Over time they tarnish – a process of oxidation which creates a unique patina on the surface. If you want to keep you metal accessories shinny, polish with a soft cloth and appropriate metal polish. Avoid misting metal surfaces as this speeds up the oxidation process.

Q. How can I purchase a large order (more than 10 plants)?
A. We would be delighted to help you, please contact us directly and we can arrange the shipping details for you. Contact us at info@wesmelltherain.com