Shipping & Delivery
We ship all orders on Wednesdays to be sure that your plants don't end up sitting in the post office or a dark corridor over the weekend. Because our Kokedama are made-to-order and 100% handcrafted, orders received after the 13:00 Monday will not usually be shipped until the following Wednesday.
Netherlands - Shipping takes approximately 1-3 working days with NL Post Track & Trace.
Europe - Shipping is usually within 5-7 working days with UPS Track & Trace.
International - At this stage we can not ship live plants outside of the European Union.
Shipping or purchasing more than 10 plants
Please contact us directly and we can arrange the shipping details for you - firstname.lastname@example.org
Returns & exchanges
We do not accept returns or offer refunds on any of our live plants. Our Kokedama are 100% handcrafted and made-to-order and we take great care to make sure each one is happy and healthy and ready to face the world by the time it reaches you. Because of this we can not accept responsibility for any plants after a period of 14 days from the time they leave our care.
If you are concerned about the health of your plant visit our care pages or send us an email at email@example.com so we can best help you get on track. At We Smell The Rain we choose robust plant varieties but they still require the right conditions and care in order to thrive. As with all plants it is crucial to look for the small signs which might suggest the plant is unhappy. By the time leaves start falling off completely it is often already too late.
Faulty items & returns
Purchased something and it is not quite right? Please email us at firstname.lastname@example.org and we will get in touch. We deal with all returns on a case-by-case basis only. Please note: we do not accept returns or offer refunds on our live plants.
Out of Stock
See something you like but it is out of stock? Email us at email@example.com and we will see what we can do for you.